11..Casey Interiors Ltd – Terms & Conditions
We have tried to keep our Terms & Conditions as simple as possible. We rely on trusting relationships with our customers and have established an enviable reputation with 5-star testimonials in 15+ years of trading.
1. General
1.1. These terms and conditions apply to all contracts entered into by Casey Interiors Ltd.
1.2. By entering a contract with us and accepting the work I will need this by confirmation by email to the quotation sent or in writing saying you accept the job but would like to go ahead.
2. Quotations
2.1. All quotations are valid for 30 days from the date of issue.
2.2. Quotations are based on the information provided by the customer. Any changes to the information may result in a change to the quotation.
3. Orders
3.1. Your quotation lists all products to be ordered on your behalf and by agreeing to the binding contract, you acknowledge you are agreeing to the quantities and items ordered. Therefore, if changes or additions are required after the order is placed, this will be treated as a new order for which payment is required and may not arrive within the timescale of the original order.
3.2. Any ‘Special Order’ products will be pointed out to you during the quoting process. These products are made individually to your specification and as such, we are unable to accept any changes, cancellations, or returns if the manufacturing of the order has been processed. This does not affect your statutory rights.
3.3. If an item is ordered and you later decide it is not required, an invoice will be raised to cover the manufacturer’s restocking fee (25%) and any collection or delivery charges.
3.4. In the unlikely event you experience any product-related problem after installation, you MUST contact us first.
4. Payment
4.1. A deposit of 40% is required to secure your order.The date may alter in some cases as jobs can overrun sometimes but you’ll be informed with plenty of notice.
4.2. 4.2 payment will be split down into 3 additional payments. The 1st deposit on agreeing with the date and quote, 2nd payment to be made on the first day of install when the fitter arrives on site. And the final payment to be made on the last day of completion whilst the fitter is still on site.
4.3 the products and materials can only be ordered when the deposit and the date is secured and will be stored at the companies address until the install some times materials are sent to customers site on some occasions, but they’ll be plenty of notice given And permission asked before doing so.
5. Cancellation Policy
5.1. If you wish to cancel your order, you must do so in writing.
5.2. Cancellations made more than 14 days before the agreed start date will receive a full refund of the deposit.
5.3. Cancellations made within 14 days of the agreed start date will incur a 25% charge of the total quotation value.
5.4. Special Order products cannot be cancelled once the manufacturing process has commenced.
6. Delivery
6.1. It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, particularly that there is space for any delivery vehicle to make the delivery, and that you are home to accept it unless otherwise agreed with us.
6.2. All deliveries to your home must be signed for. In the event any product is missing from a delivery, it MUST be reported to us within 24 hours for us to resolve the matter with the manufacturer and arrange a replacement.
6.3. Any deliveries will be arranged for an a.m. or p.m. slot. Preferences will be considered but cannot be guaranteed.
7. Customer Obligations
7.1. The customer shall cooperate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences, and consents.
7.2. Please make sure the property is clear for us before installation, clear the work area and all access to it, including furniture or any wall hangings. Every effort is made not to damage anything, but no claims made for these things will be substantiated.
7.3. We will always need water and power for our fits. It is the customer’s job to make sure we have access to both before the installation starts.
7.4. The customer is obligated to allow fitters access to WC and washing facilities for the duration of your fit. If you prefer, we can arrange for temporary facilities outside of the property, but this must be agreed before fitting and will be at the cost of the customer.
7.5. It is the customer’s responsibility to ensure the safety of their pets. Although every effort is made when working, doors can be left open and floorboards left up. Any claims for pets lost or hurt during the installation process won’t be substantiated.
8. Installation
8.1. Any product delivered to your home and noted by you as damaged MUST be reported to us within 72 hours of delivery and will be dealt with under the manufacturer’s warranty. A sound replacement will then be sourced as swiftly as possible.
8.2. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, or transport problems.
8.3. We will dispose of anything left in the bathroom, so please ensure before we arrive that you remove any fixtures or fittings you wish to keep or reuse or inform us before the installation if you are unable to remove them yourself.
8.4. We will take reasonable care; however, during the removal of your old bathroom, there is a chance that removing old tiles and loosening old plaster may cause cracking to other nearby walls. If this does happen, we will repair the area ready for you to arrange suitable re-decoration. During this process, and throughout the installation, the utmost care will be taken to ensure that the risk of damage is minimal.
8.5. We will need to easily access your water tanks and get above the bathroom itself to install any extractor fan or lighting. It is your responsibility to ensure such access is clear and safe for us to enter. In the event you are unable to achieve this, we will do so on your behalf. This clearance work is charged for at the hourly rate of £50 per hour. This will be an extra charge, not included in your original quotation.
8.6. Measurements are taken from your original space, and we cannot be liable for any changes in size caused by the removal or extensions which cause additional space, e.g., lowering of floors, extending ceilings, bricking up a window, etc. Should additional work be required due to these changes, an amendment to the original quote will be required. You are required to inform us of these changes at least 7 days before the install commences.
8.7. We will take reasonable care; however, when we lift floorboards, there is a possibility that the plaster on the ceiling below may crack and, in some cases, leave fixings visible, like nails and screws. If this does happen, we will repair the area ready for you to arrange suitable re-decoration. Again, during this process and throughout the installation, the utmost care will be taken to ensure that the risk of damage is minimal.
8.8. During installation, carpets in high-traffic areas for bathroom access are always protected with a sticky plastic or sheet covering. Unfortunately, there is no such protection for walls. We will always take the utmost care when in your home. However, when handling large heavy items upstairs and through hallways, minor damage, such as chips or scuffs, may occur. If this does happen, we will repair the area ready for you to arrange suitable re-decoration.
8.9. As standard, we conceal all pipework and shower valves in the walls, creating a clean and professional finish to your bathroom. As this detail increases the risk of damage to nearby walls, should you wish to avoid this possibility altogether, please let us know prior to work starting. We will then either leave pipework visible, fit pipe-boxing, and likely use surface-mounted shower valves.
8.10. When installing a shower to a low-pressure hot water system, you may need a pump to increase the water pressure to a satisfactory level. If you have not been quoted for one prior to installation, fitting one after the fact will come at an extra cost and will be quoted separately.
8.11. While we are working within your home, we will need to close the water supply to the bathroom. If your isolation valves, such as stopcocks, are poorly maintained and have ceased to open or close, they will need to be replaced for work to continue. These will be priced separately as an extra charge, not included in your original quotation.
8.12. If walls are having extensive (i.e., thick) plastering work carried out, we will need to allow sufficient drying time before tiles are added. We will advise you accordingly if this becomes an issue or if an extension in the estimated finish time is required. Our drying times must be adhered to in order for our Workmanship Guarantee to remain valid.
8.13. We will always discuss grout colours during fitting as our installers have colour charts. However, if you are unavailable or we have not had the chance to arrange prior to grouting, we will use white or grey grout, depending on what we deem suitable for your tile choice. No changes to grouting can be carried out once complete, whether the customer or we choose the colour.
8.14. When installing your lighting, it is likely that our electricians will have to remove loft insulation. This insulation will be left off after lighting is installed to prolong the life of the bulb and prevent overheating.
8.15. All of our electricians are fully qualified and NIC registered. To sign off works carried out on your property, they must conform to wiring regulations (17th edition). If you require any additional works, these will be priced separately and undertaken if agreed, e.g., insufficient earthing or no RCD protection on the board. Remember, regulations are there to protect you and your family.
8.16. You are advised that extensive works and/or modernising of your bathroom could lead to problems with your heating system, particularly if it is old and/or poorly maintained.
8.17. You are required to provide us with information about your heating system, such as age, maintenance dates, and type of system, before work commences to try to avoid issues when refilling the system following works carried out.
8.18. Any modifications or upgrades to your heating system required to eradicate any problems are not included in your original quotation. Should modifications, additions, or changes to your heating system be necessary, quotes can be obtained for the required works.
8.19. We always use the very best tile adhesive, and although flexible, sometimes cracks can appear in grout lines (only applicable on wooden floors) due to natural movement. We allow for this by laying cement-based board on the floor and using flexible adhesive as standard. In such circumstances, we cannot guarantee that cracks will not occur.
8.20. A metal L-shape trim is used as standard on all our fits. If you have a preference on colour or shape, or would like to see samples, you must let us know prior to fitting, as any changes afterwards are unlikely to be carried out.
8.21. If carpets are lifted and then re-laid, they can sometimes have a baggy look. Although this should settle down after a week or so, if they do not resettle, we advise you to employ the services of a professional carpet fitter who will stretch them into place correctly.
8.22. In the unlikely event you experience any workmanship-related problem after installation, you MUST contact us first. Failure to do so will invalidate any recourse. For the avoidance of doubt, we will not be liable for any third-party costs unless we have expressly agreed to them in writing (an email from us being sufficient in such circumstances).
8.23. When fitting underfloor heating, we only use the best products and follow all fitting instructions. The switching-on process, however, is the responsibility of the homeowner. We recommend that it isn’t turned on for a minimum of 7 days post tile completion, starting at its lowest setting and turning it up gradually, a degree or two a day. All of our underfloor heating mats and thermostats come with a 10-year product guarantee. We do not offer any guarantee to tiling or flooring work that fails due to underfloor heating, as we cannot guarantee the switching-on process has been followed correctly. Any repairs will be at the cost to the customer.
8.24. All siliconing in your bathroom will either be clear, white, or a colour that matches your grout/tile choice. Unless stated before installation, no claims to change the colour will be accepted and will lead to further charges to do so. All siliconing may need maintaining at some point. No claims for discolouration will be included in your workmanship guarantee. Only if it has been poorly applied and/or it isn’t keeping water in the wet areas will we reseal free of charge.
8.25. The company shall be entitled to subcontract all or any part of the work. In practice, we enjoy longstanding relationships with all our subcontractors who are chosen very carefully.
8.26. The company will provide a 12-month guarantee to cover workmanship and installation defects. This is in addition to the manufacturer’s warranty on the goods. In the event of accidental damage or faulty goods reported during installation, the company will arrange repair or replacement.
8.27. The company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured.
9. Data Protection
9.1. We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personal details of customers to any third party.
10. Updates
11.0. 12-Month Guarantee:
Casey Interiors provides a 12-month guarantee on all workmanship and labour. This guarantee covers any defects or issues that arise due to the installation carried out by us.
11.1. Product Replacement within 12 Months:
We will replace any products that fail within the first 12 months. After this period, you will need to contact the product supplier directly for any replacements or issues.
11.2. Labour Charges for Non-Installation Faults:
If a product fails and it is determined that the issue is not due to the installation carried out by Casey Interiors, an additional labour charge will apply.
11.3. Call-Out Charges for Non-Installation Issues:
If the fault is not related to our installation, the following call-out charges will apply:
£95 plus VAT for the first hour.
£44 plus VAT for each additional hour.
12. Updated Terms and Conditions for Bathroom Offer:
- Eligibility: This offer is only available with a full bathroom purchase.
- Free Item: A free basin, toilet, or mirror unit will be provided with every full bathroom order.
- Price Cap: The free item is subject to a maximum value of £500.
- Validity: This offer is valid until March 31, 2025, and may not be combined with other offers or discounts.
Company Details:
Casey Interiors Ltd
Company Number: 12462863
Registered Office Address:
First Floor, The Old Chapel,
9 Kempson Road,
Leicester,
England,
LE2 8AN
We may update these Terms and Conditions from time to time without prior notice. When you place an order the Terms and Conditions in force at the time will apply. These Terms and Conditions were last updated on the 1st July 2024.
